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Showing posts with label Leadership. Show all posts
Showing posts with label Leadership. Show all posts

Friday, October 5, 2012

Signs of Bad Leader


•#7.  You email updates to your leader and he/she never reads them

#6.  You're told you have to work late on a presentation that's never used

#5.  Your leader asks you to do something on Saturday (something that normally takes a week to complete) and you are asked on Monday if it's already done.

#4.  You tell your boss you can't get it done and all he/she repeatedly says is "why?", no matter how good of a reason you give.

#3. Thinks he/she is always right 

#2. Has no life and works under the impression that you don't have one either

#1. Only manages up , not down

InBorn Characteristics of a Leader


•Extraversion
•Bold
•Assertive
•Risk Taking
•Smart So he Can Analyse,Plan,Take Actions and Control.
•Intelligence may be I.Q or Just Social Intelligence.
•Ability to Know Followers.

Leaders Made or Born ?


•In Most of Cases Made but how much !!!
•2/3 are Made.
•Leading is a Complex Issue from a nation to a football team.
•Nobody is born has all tools to be an effective Leader.
•The Most important factor is understanding The Complexity of Social Groups and Environment.
•Although there are inborn Characteristics Leadership Development is a Real Process.

Tuesday, March 6, 2012

HOW TO FIND ASOLUTION IN SCIENTIFIC PROBLEM? AND LEADERSHIP COURSE in Cairo Egypt

HOW TO FIND ASOLUTION IN
SCIENTIFIC PROBLEM?
AND LEADERSHIP COURSE

يوم الجمعه 23 مارس 2012
من 10 صباحا – 3:30 عصرا
دار الحكمة
قيمه الاشتراك:20جنيه للطلبه واطباء الامتياز
50 جنيه للاطباء



مقرر اللجنه العلميه
ا.د/ خالد عماره
استاذ جراحه العظام - جامعه عين شمس




الاستعلام و التسجيل : الدور الثالث - لجنة التعليم الطبى المستمر نقابة أطباء مصر دار الحكمة – 42 ش القصر العينى – القاهرة .
ت مباشر 27963685 – 27958405
01224067756

Friday, February 10, 2012

The Hersey-Blanchard Situational Leadership Theory Detailed


Choosing the Right Authority Design for the Right People

What form of control does your team needs ?



You've just completed exercising the latest associate of your team. Now that he or she is  prepared to activate,
He has   all the details that you need him to begin work with the organization's data source,
and then you hurry off to a a meeting away from him .

When you come back later that mid-day, you're astonished to discover that he hasn't done anything.
He didn't know what to do, and he didn't have the assurance to ask for help. Consequently, time have been missing, and now you have to rush to get into the details promptly. Although you may want accountable the personnel, in reality that you're as much accountable as he is.

How can you prevent circumstances like this?

Management professionals John Hersey and Ken Blanchard dispute that these the unexpected happens because control don't go with their kind of leadership to the maturation of the individual or team they're major. When style and maturation aren't coordinated up, failing is the outcome.

In this content, we'll evaluation the Hersey-Blanchard Situational Leadership® Concept, and we'll describe how it's used in different leadership circumstances.
Hersey-Blanchard Situational Authority Theory

The Hersey-Blanchard Situational Authority Concept was designed by Dr John Hersey, a lecturer and writer of "The Situational Innovator," and Ken Blanchard, writer of the best promoting "The One-Minute Administrator," among others.

The theory declares that instead of using just one style, efficient control should modify their leadership designs using the maturation of the people they're major and details of the process. Using this theory, control should be able to position more or less concentrate on the process, and more or less concentrate on the connections with the people they're major, according to what's required to get the job done efficiently.
Leadership Styles

According to Hersey and Blanchard, there are four major leadership styles:

    Informing (S1) – Leaders tell their people exactly what to do, and how to do it.
    Selling (S2) – Leaders still offer details and route, but there's more interaction with supporters. Leaders "sell" their concept to get the team on panel.
    Taking part (S3) – Leaders concentrate more on the connection and less on route. The best performs with the team, and stocks decision-making obligations.
    Assigning (S4) – Leaders complete most of the liability onto the fan or team. The control still observe advancement, but they're less engaged in options.

As you can see, designs S1 and S2 are targeted on getting the process done. Styles S3 and S4 are more worried with developing team members' capabilities to perform separately.
Maturity Levels

According to Hersey and Blanchard, understanding when to use each style is mostly reliant on the maturation of the individual or team you're major. They separate maturation down into four different levels:

    Maturity Level 1 – People at this stage of maturation are at the underside of the range. They do not have the understanding, capabilities, or assurance to perform on their own, and they often need to be encouraged to take the process on.
   Maturity Level 2 – at this stage, supporters might be willing to perform on the process, but they still don't have the capabilities to do it efficiently.
   Maturity Level 3 – Here, supporters are prepared and willing to help with the process. They have more capabilities than the M2 team, but they're still not assured in their capabilities.
    Maturity Level 4 – These supporters are able to perform on their own. They have greater assurance and powerful capabilities, and they're dedicated to the process.

The Hersey-Blanchard style charts each leadership style to each maturation stage, as proven below.

Maturity Level
  

Most Appropriate Authority Style

Maturity Level 1 : Low maturity
  

Action and Style 1 : Telling/directing



Maturity Level 2: Method maturation, restricted skills
  

Action and Style 2: Selling/coaching



Maturity Level 3: Method maturation, greater capabilities but missing confidence
  

Action and Style 3: Participating/supporting




Maturity Level 4: High maturity
  

Action and Style 4 : Delegation


   

Friday, July 16, 2010

Emotional Intelligence - Developing Strong People Skills

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We probably all know people, either at work or in our personal lives, who are really good listeners. No matter what kind of situation we're in, they always seem to know just what to say - and how to say it - so that we're not offended or upset. They're caring and considerate, and even if we don't find a solution to our problem, we usually leave feeling more hopeful and optimistic.
Don't just follow, lead!
We probably also know people who are masters at managing their emotions. They don't get angry in stressful situations. Instead, they have the ability to look at a problem and calmly find a solution. They're excellent decision makers, and they know when to trust their intuition. Regardless of their strengths, however, they're usually willing to look at themselves honestly. They take criticism well, and they know when to use it to improve their performance.
People like this have a high degree of emotional intelligence, or EI. They know themselves very well, and they're also able to sense the emotional needs of others.
Would you like to be more like this?
As more and more people accept that emotional intelligence is just as important to professional success as technical ability, organizations are increasingly using EI when they hire and promote.
For example, one large cosmetics company recently revised their hiring process for salespeople to choose candidates based on emotional intelligence. The result? Salespeople hired with the new system have sold, on average, $91,000 more than salespeople selected under the old system. There has also been significantly lower staff turnover among the group chosen for their emotional intelligence.
So, what exactly is emotional intelligence, and what can you do to improve yours?

What Is Emotional Intelligence?

We all have different personalities, different wants and needs, and different ways of showing our emotions. Navigating through this all takes tact and cleverness - especially if we hope to succeed in life. This is where emotional intelligence becomes important.
Emotional intelligence is the ability to recognize your emotions, understand what they're telling you, and realize how your emotions affect people around you. Emotional intelligence also involves your perception of others: when you understand how they feel, this allows you to manage relationships more effectively.
People with high emotional intelligence are usually successful in most things they do. Why? Because they're the ones that others want on their team. When people with high EI send an email, it gets answered. When they need help, they get it. Because they make others feel good, they go through life much more easily than people who are easily angered or upset.

Characteristics of Emotional Intelligence

Daniel Goleman, an American psychologist, developed a framework of five elements that define emotional intelligence:
  1. Self-Awareness: People with high emotional intelligence are usually very self-aware. They understand their emotions, and because of this, they don't let their feelings rule them. They're confident – because they trust their intuition and don't let their emotions get out of control.

    They're also willing to take an honest look at themselves. They know their strengths and weaknesses, and they work on these areas so they can perform better. Many people believe that this self-awareness is the most important part of emotional intelligence.
  2. Self-Regulation: This is the ability to control emotions and impulses. People who self-regulate typically don't allow themselves to become too angry or jealous, and they don't make impulsive, careless decisions. They think before they act. Characteristics of self-regulation are thoughtfulness, comfort with change, integrity, and the ability to say no.
  3. Motivation: People with a high degree of emotional intelligence are usually motivated. They're willing to defer immediate results for long-term success. They're highly productive, love a challenge, and are very effective in whatever they do.
  4. Empathy: This is perhaps the second-most important element of emotional intelligence. Empathy is the ability to identify with and understand the wants, needs, and viewpoints of those around you. People with empathy are good at recognizing the feelings of others, even when those feelings may not be obvious. As a result, empathetic people are usually excellent at managing relationships, listening, and relating to others. They avoid stereotyping and judging too quickly, and they live their lives in a very open, honest way.
  5. Social Skills: It's usually easy to talk to and like people with good social skills, another sign of high emotional intelligence. Those with strong social skills are typically team players. Rather than focus on their own success first, they help others develop and shine. They can manage disputes, are excellent communicators, and are masters at building and maintaining relationships.
As you've probably determined, emotional intelligence can be a key to success in your life – especially in your career. The ability to manage people and relationships is very important in all leaders, so developing and using youremotional intelligence can be a good way to show others the leader inside of you.

How to Improve Your Emotional Intelligence

The good news is that emotional intelligence CAN be taught and developed. Many books and tests are available to help you determine your current EI, and identify where you may need to do some work. You can also use these tips:
  • Observe how you react to people. Do you rush to judgment before you know all of the facts? Do you stereotype? Look honestly at how you think and interact with other people. Try to put yourself in their place, and be more open and accepting of their perspectives and needs.
  • Look at your work environment. Do you seek attention for your accomplishments? Humility can be a wonderful quality, and it doesn't mean that you're shy or lack self-confidence. When you practice humility, you say that you know what you did, and you can be quietly confident about it. Give others a chance to shine - put the focus on them, and don't worry too much about getting praise for yourself.
  • Do a self-evaluation. What are your weaknesses? Are you willing to accept that you're not perfect and that you could work on some areas to make yourself a better person? Have the courage to look at yourself honestly - it can change your life.
  • Examine how you react to stressful situations. Do you become upset every time there's a delay or something doesn't happen the way you want? Do you blame others or become angry at them, even when it's not their fault? The ability to stay calm and in control in difficult situations is highly valued - in the business world and outside it. Keep your emotions under control when things go wrong.
  • Take responsibility for your actions. If you hurt someone's feelings, apologize directly – don't ignore what you did or avoid the person. People are usually more willing to forgive and forget if you make an honest attempt to make things right.
  • Examine how your actions will affect others – before you take those actions. If your decision will impact others, put yourself in their place. How will they feel if you do this? Would you want that experience? If you must take the action, how can you help others deal with the effects?

Key Points

Although "regular" intelligence is important to success in life, emotional intelligence is key to relating well to others and achieving your goals. Many people believe that emotional intelligence is at least as important as regular intelligence, and many companies now use EI testing to hire new staff.
Emotional intelligence is an awareness of your actions and feelings – and how they affect those around you. It also means that you value others, listen to their wants and needs, and are able to empathize or identify with them on many different levels.

Monday, July 12, 2010

Using Different Leadership styles in Different Situations


Using the right one for your situation

From Mahatma Gandhi to Winston Churchill to Martin Luther King to Rudolph Giuliani, there are as many leadership styles as there are leaders. Fortunately, businesspeople and psychologists have developed useful and simple ways to describe the main styles of leadership, and these can help aspiring leaders understand which styles they should use.
Why be middle of the road?
So, whether you manage a team at work, captain a sports team, or lead a major corporation, which approach is best? Consciously, or subconsciously, you'll probably use some of the leadership styles in this article at some point. Understanding these styles and their impact can help you develop your own, personal leadership style – and help you become a more effective leader.
With this in mind, there are many different frameworks that have shaped our current understanding of leadership, and many of these have their place, just as long as they're used appropriately. This article looks at some of the most common frameworks, and then looks at popular styles of leadership.

Leadership Theories

Researchers have developed a number of leadership theories over the years. These can be categorized into four main types:
1. Trait theories – What type of person makes a good leader?
Trait theories argue that leaders share a number of common personality traits and characteristics, and that leadership emerges from these traits. Early trait theories promoted the idea that leadership is an innate, instinctive quality that you either have or don't have. Thankfully, we've moved on from this approach, and we're learning more about what we can do as individuals to develop leadership qualities within ourselves and others.
What's more, traits are external behaviors that emerge from things going on within the leader's mind – and it's these internal beliefs and processes that are important for effective leadership.
Trait theory does, however, help us identify some qualities that are helpful when leading others and, together, these emerge as a generalized leadership style. Examples include empathy, assertiveness, good decision-making, and likability. In our article Building Tomorrow's Leaders, we discuss a series of attributes that are important for all types of leaders to develop. However, none of these traits, nor any combination of them, will guarantee success as a leader. You need more than that.
2. Behavioral theories – What does a good leader do?
Behavioral theories focus on how leaders behave. Do they dictate what needs to be done and expect cooperation? Or do they involve the team in decisions to encourage acceptance and support?
In the 1930s, Kurt Lewin developed a leadership framework based on a leader's decision-making behavior. Lewin argued that there are three types of leaders:
  1. Autocratic leaders make decisions without consulting their teams. This is considered appropriate when decisions genuinely need to be taken quickly, when there's no need for input, and when team agreement isn't necessary for a successful outcome.
  2. Democratic leaders allow the team to provide input before making a decision, although the degree of input can vary from leader to leader. This type of style is important when team agreement matters, but it can be quite difficult to manage when there are lots of different perspectives and ideas.
  3. Laissez-faire leaders don't interfere; they allow the team to make many of the decisions. Typically this happens when the team is highly capable and motivated, and it doesn't need close monitoring or supervision.
Similar to Lewin's model, the Blake-Mouton Managerial Grid helps you decide how best to lead, depending on your concern for people versus your concern for production. The model describes five different leadership styles: impoverished, country club, team leader, produce or perish, or middle of the road. The descriptions of these will help you understand your own leadership habits and adapt them to meet your team's needs.
John Adair's Action-Centered Leadership model is another framework that's consistent with behavioral theories of leadership. Using this model, the "best" leadership style is determined by balancing task, team, and individual responsibilities. Leaders who spend time managing each of these elements will likely be more successful than those who focus mostly on only one element.
Clearly, then, how leaders behave impacts on their effectiveness. Researchers have realized, though, that many of these leadership behaviors are appropriate at different times. So, the best leaders are those who can use many different behavioral styles and use the right style for each situation.
3. Contingency theories – How does the situation influence good leadership?
The realization that there isn't one correct type of leader led to theories that the best leadership style is contingent on, or depends on, the situation. These theories try to predict which leadership style is best in which circumstance.
When a decision is needed fast, which style is preferred? When the leader needs the full support of the team, is there a better way to lead? Should a leader be more people oriented or task oriented? These are all examples of questions that contingency leadership theories try to address.
A popular contingency-based framework is the Hersey-Blanchard Situational Leadership Theory, which links leadership style with the maturity of individual members of the leader's team.
4. Power and influence theories – What is the source of the leader's power?
These theories of leadership take an entirely different approach. They're based on the different ways in which leaders use power and influence to get things done, and the leadership styles that emerge as a result. Perhaps the most well known of these theories is French and Raven's Five Forms of Power. This model distinguishes between using your position to exert power, and using your personal attributes to be powerful.
French and Raven identified three types of positional power – legitimate, reward, and coercive – and two sources of personal power – expert and referent (your personal appeal and charm). The model suggests that using personal power is the better alternative and, because Expert Power (the power that comes with being a real expert in the job) is the most legitimate of these, that you should actively work on building this. Similarly, leading by example is another highly effective way to establish and sustain a positive influence with your team.
Another valid leadership style that's supported by power and influence theories is Transactional Leadership. This approach assumes that work is done only because it is rewarded, and for no other reason, and it therefore focuses on designing tasks and reward structures. While it may not be the most appealing leadership strategy in terms of building relationships and developing a long-term motivating work environment, it does work, and it's used in most organizations on a daily basis to get things done.

An Up-to-Date Understanding of Leadership

Within all of these theories, frameworks, and approaches to leadership, there's an underlying message that leaders need to have a variety of factors working in their favor. Effective leadership is not simply based on a set of attributes, behaviors, or influences. You must have a wide range of abilities and approaches that you can draw upon.
Having said this, however, there's one leadership style that is appropriate in very many corporate situations – that of Transformational Leadership. A leader using this style:
  • Has integrity.
  • Sets clear goals.
  • Clearly communicates a vision.
  • Sets a good example.
  • Expects the best from the team.
  • Encourages.
  • Supports.
  • Recognizes good work and people.
  • Provides stimulating work.
  • Helps people see beyond their self-interests and focus more on team interests and needs.
  • Inspires.
In short, transformational leaders are exceptionally motivating, and they're trusted. When your team trusts you, and is really "fired up" by the way you lead, you can achieve great things!
The transformational leadership style is the dominant leadership style taught in our How to Lead: Discover the Leader Within You program, although we do recommend that other styles are brought in as the situation demands.
Having said that Transformational Leadership suits very many circumstances in business, we need to remember that there may be situations where it's not the best style. This is why it's worth knowing about the other styles shown below so that you have a greater chance of finding the right combination for the situation you find yourself in.

Popular Leadership Styles – A Glossary

The leadership theories and styles discussed so far are based on research. However, many more terms are used to describe approaches to leadership, even if these don't fit within a particular theoretical system. It's worth understanding these!

1. Autocratic leadership
Autocratic leadership is an extreme form of transactional leadership, where leaders have absolute power over their workers or team. Staff and team members have little opportunity to make suggestions, even if these would be in the team's or the organization's best interest.
Most people tend to resent being treated like this. Therefore, autocratic leadership usually leads to high levels of absenteeism and staff turnover. For some routine and unskilled jobs, the style can remain effective because the advantages of control may outweigh the disadvantages.
2. Bureaucratic leadership
Bureaucratic leaders work "by the book." They follow rules rigorously, and ensure that their staff follows procedures precisely. This is a very appropriate style for work involving serious safety risks (such as working with machinery, with toxic substances, or at dangerous heights) or where large sums of money are involved (such as handling cash).
3. Charismatic leadership
A charismatic leadership style can seem similar to transformational leadership, because these leaders inspire lots of enthusiasm in their teams and are very energetic in driving others forward. However, charismatic leaders can tend to believe more in themselves than in their teams, and this creates a risk that a project, or even an entire organization, might collapse if the leader leaves. In the eyes of the followers, success is directly connected to the presence of the charismatic leader. As such, charismatic leadership carries great responsibility, and it needs a long-term commitment from the leader.
4. Democratic leadership or participative leadership
Although democratic leaders make the final decisions, they invite other members of the team to contribute to the decision-making process. This not only increases job satisfaction by involving team members, but it also helps to develop people's skills. Team members feel in control of their own destiny, so they're motivated to work hard by more than just a financial reward.
Because participation takes time, this approach can take more time, but often the end result is better. The approach can be most suitable when working as a team is essential, and when quality is more important than speed to market or productivity.
5. Laissez-faire leadership
This French phrase means "leave it be," and it's used to describe leaders who leave their team members to work on their own. It can be effective if the leader monitors what's being achieved and communicates this back to the team regularly. Most often, laissez-faire leadership is effective when individual team members are very experienced and skilled self-starters. Unfortunately, this type of leadership can also occur when managers don't apply sufficient control.
6. People-oriented leadership or relations-oriented leadership
This is the opposite of task-oriented leadership. With people-oriented leadership, leaders are totally focused on organizing, supporting, and developing the people in their teams. It's a participative style, and it tends to encourage good teamwork and creative collaboration.
In practice, most leaders use both task-oriented and people-oriented styles of leadership.
7. Servant leadership
This term, created by Robert Greenleaf in the 1970s, describes a leader who is often not formally recognized as such. When someone, at any level within an organization, leads simply by meeting the needs of the team, he or she is described as a "servant leader."
In many ways, servant leadership is a form of democratic leadership, because the whole team tends to be involved in decision making.
Supporters of the servant leadership model suggest that it's an important way to move ahead in a world where values are increasingly important, and where servant leaders achieve power on the basis of their values and ideals. Others believe that in competitive leadership situations, people who practice servant leadership can find themselves left behind by leaders using other leadership styles.
8. Task-Oriented leadership
Highly task-oriented leaders focus only on getting the job done, and they can be quite autocratic. They actively define the work and the roles required, put structures in place, plan, organize, and monitor. However, because task-oriented leaders don't tend to think much about the well-being of their teams, this approach can suffer many of the flaws of autocratic leadership, with difficulties in motivating and retaining staff.
9. Transactional leadership
This style of leadership starts with the idea that team members agree to obey their leader totally when they accept a job. The "transaction" is usually the organization paying the team members in return for their effort and compliance. The leader has a right to "punish" team members if their work doesn't meet the pre-determined standard.
Team members can do little to improve their job satisfaction under transactional leadership. The leader could give team members some control of their income/reward by using incentives that encourage even higher standards or greater productivity. Alternatively, a transactional leader could practice "management by exception" – rather than rewarding better work, the leader could take corrective action if the required standards are not met.
Transactional leadership is really a type of management, not a true leadership style, because the focus is on short-term tasks. It has serious limitations for knowledge-based or creative work.
10. Transformational leadership
As we discussed earlier, people with this leadership style are true leaders who inspire their teams constantly with a shared vision of the future. While this leader's enthusiasm is often passed onto the team, he or she can need to be supported by "detail people." That's why, in many organizations, both transactional and transformational leadership are needed. The transactional leaders (or managers) ensure that routine work is done reliably, while the transformational leaders look after initiatives that add value.

Key Points

While the transformational leadership approach is often highly effective, there's no one "right" way to lead or manage that fits all situations. To choose the most effective approach for yourself, consider the following:
  • The skill levels and experience of your team.
  • The work involved (routine, or new and creative).
  • The organizational environment (stable or radically changing, conservative or adventurous).
  • You own preferred or natural style.
Good leaders often switch instinctively between styles, according to the people they lead and the work that needs to be done. Establish trust – that's key to this process – and remember to balance the needs of the organization against the needs of your team.


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Winning Expert Power in Group or Team Management


Leading from the Front

There are many different power bases that a leader can develop and use.
These include problematic ones such as the power of position, the power to give rewards, the power to punish and the power to control information. While these types of power do have some strength, they put the person being led in an unhealthy position of weakness, and can leave leaders using these power bases looking autocratic and out of touch.
More than this, society has changed hugely over the last 50 years. Citizens are individually more powerful, and employees are more able to shift jobs. Few of us enjoy having power exerted over us, and many will do what they can to undermine people who use these sorts of power.
However there are three types of positive power that effective leaders use: charismatic power, expert power and referent power.
This article teaches you how to build expert power.

How to Use the Tool:

Expert power is essential because as a leader, your team looks to you for direction and guidance. Team members need to believe in your ability to lead in a worthwhile direction, give sound guidance, and co-ordinate a good result.

If members of your team see you as a true expert, they will be much more receptive when you try to persuade them to do something, and when you want to inspire them to make more of an effort.

And if they see you as an expert, you'll find it much easier to motivate them:
  • If team members respect your expertise, they'll trust you to show them how to work effectively.
  • If team members respect your judgment, they'll trust you to guide their efforts in such a way that you'll make the most of their hard work.
  • If they can see your expertise, they'll believe that you have the wisdom to direct their efforts towards a goal that is genuinely worthwhile.
Taken together, if your team sees you as an expert, you'll find it much easier to motivate your people to perform at their best.

So how do you build expert power?
  • Gain expertise: The first step is fairly obvious (if time consuming) – gain expertise. And, if you are already using tools like the information gathering tool, the chances are that you have already progressed well ahead in this direction.
But just being an expert isn't enough, it is also necessary that your people recognize your expertise and see you as a credible source of information and advice. Gary A. Yukl, in his book "Leadership in Organizations," details some steps to build expert power. These are:
  • Promote an image of expertise: Since perceived expertise in many occupations is associated with a person's education and experience, a leader should (subtly) make sure that subordinates, peers, and superiors are aware of his or her formal education, relevant work experience, and significant accomplishments.

    One common way of doing this is to display diplomas, licenses, awards, and other evidence of expertise in a prominent location in your office – after all, if you've worked hard to gain knowledge, it's fair that you get credit for it. Another tactic is to make subtle references to prior education or experience (for example, "When I was chief engineer at GE, we had a problem similar to this one"). Beware, however: this can easily be overdone.
  • Maintain credibility: Once established, you should carefully protect your image of expertise. Avoid making careless comments about subjects on which you are poorly informed, and avoid being associated with projects with a low likelihood of success.
  • Act confidently and decisively in a crisis: In a crisis or emergency, subordinates prefer a "take charge" leader who appears to know how to direct the group in coping with the problem. In this kind of situation, your people will associate confident, firm leadership with expert knowledge. Even if you're not sure how to deal with a crisis, you'll lose influence with members of your team if you appear confused.
  • Keep informed: Expert power is exercised through rational persuasion and demonstration of expertise. Rational persuasion depends on a firm grasp of up-to-date facts. It is therefore essential that you keep well-informed of developments within your team, within your organization, and in the outside world.
  • Recognize team member concerns: Use of rational persuasion should not be seen as a form of one-way communication from the leader to members of his or her team. Listen carefully to the concerns and uncertainties of your team members, and make sure that you address these.
  • Avoid threatening the self-esteem of subordinates: Expert power is based on a knowledge differential between the leader and team members. Unfortunately, the very existence of this differential can cause problems if you're not careful about the way in which you exercise expert power.

    Team members can dislike unfavorable status comparisons where the gap is very large and obvious. And they are likely to be upset by a leader who acts in a superior way, and arrogantly flaunts his greater expertise.

    In the process of arguing for what they want, some leaders lecture their team members in a condescending manner and convey the impression that the other team members are "ignorant." Guard against this.
This is one of the articles in Mind Tools’ “How to Lead: Discover the Leader Within You” course. Not only does the course explain how to use the other "good" power bases, it teaches you how to use a range of honest influence tactics and powerful motivational techniques. Click here to find our more about “How to Lead".


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Sunday, July 11, 2010

How Good are Your Motivation Skills ?

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Discover key factors for building a motivated team

Managers everywhere want teams that are effective, focused, and committed to organizational goals. With a team like this, just think of the performance and results you could deliver!
Teams only perform like this if their managers are motivating them effectively.
This is why you need to be able to motivate your team if you want to create a productive work environment. By combining good motivational practices with meaningful work, the setting of performance goals, and use of an effective reward system, you can establish the kind of atmosphere and culture that you need to excel.
The better you are able to link these factors together, the higher the motivation levels of your team are likely to be. That's a win-win for you, them, and the organization.
The interactive motivational skills quiz in this article helps you identify the aspects of team motivation that you can improve. From there you will be directed to specific tools that will help you improve your motivation skills.
Take the test and apply the things you learn from it. You could well see the performance of your team soar!

How Good Are Your Motivation Skills?

Take the online test below, and click the 'Calculate my total' button at the foot of the test the assess your motivation skills.
© Mind Tools Ltd, 2008.
Instructions: For each question, click the button in the column that most applies. Click the 'Calculate My Total' button to add up your score and check your result using the scoring table underneath.
Question
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1When faced with a performance problem, I take care to establish whether it is caused by lack of resource, lack of motivation, or lack of skills.
2I establish clear performance standards and expectations
3The rewards and discipline I use are clearly linked to performance and defined behavioral objectives.
4I structure work so that is interesting and challenging, and allows for appropriate autonomy.
5When I give a reward I make sure it is one that the recipient values.
6I am consistent in the way that I discipline people for sub-standard performance.
7When I see good work, I praise it immediately.
8I make sure people have the tools, resources, and training to achieve the results I expect.
9I try to understand what motivates each individual member of my team.
10I make a major effort to ensure that I offer competitive wages and other forms of compensation.
11In order to be fair, I use the same rewards for everyone when recognizing good performance.
12I help people establish performance goals that are challenging and specific, and that are linked to organizational objectives.
13I make sure I know what is going on in the real work environment before taking any remedial or disciplinary action.
14I encourage people to set their goals high, and make their achievement measurements challenge them fairly.
15I try to combine and rotate job assignments so that people can learn and use a variety of skills.
 Total = 
0

Score Interpretation

ScoreComment
15 - 34Ouch. The good news is that you've got a great opportunity to improve the way you motivate others, and your and your team's long term success! However, to do this, you've got to fundamentally improve your motivation skills. Start below!
35 - 52You're good at some aspects of motivating others, but there's room for improvement elsewhere. Focus on the serious issues below, and you'll most likely find that your team's performance will increase.
53 - 75You're probably motivating your team very effectively! Still, check the sections below to see if there's anything you can tweak to make this even better.
As you answered the questions, you probably had some insight into areas where the motivational practices you use could use a pick-me-up. The following is a quick summary of the main areas of motivation that were explored in the quiz, and a guide to the specific tools you can use for each.
Providing Productive and Challenging Work (Questions 1, 4, 15)
The first step in building a highly motivated team is providing interesting work, which is well organized to meet the needs and desires of team members. No matter how self-motivated a person is, how challenging the goals he or she sets, or how wonderful the rewards, if the work is badly designed, it will be hard to motivate people and work will be less than ideal.
Effective motivators understand that work design has a strong impact on performance. When a person finds a job inherently unsatisfying, there's not much you can do to motivate him or her. Job design and enrichment combine to match characteristics of the job with workers' skills and interests: The more variety, challenge and autonomy there is to a job, the more intrinsically satisfying it will be.
Our article on Job Enrichment details how to set up meaningful work assignments. Other articles of interest include Pygmalion Motivation, which addresses the impact that your work assignments have on conscious and unconscious motivators, and Dealing with Poor Performance, which outlines steps that you can take to ensure you have a good fit between the person and the job.
Setting Effective Goals (Questions 2, 3, 12, 14)
When you are confident that the work you provide is well organized, the next thing to do is to ensure that workers have clear and attainable goals that they're working to achieve. Managing the goal setting process is essential for creating a highly motivating environment. The effectiveness of goal setting in motivation is a well-recognized fact, and by making goals specific, consistent, and appropriately challenging, you can set goals that are powerfully motivating. As such, the SMART (Specific, Measurable, Attainable, Relevant, Time-bound) acronym helps you define effective goals.
Specific goals are measurable, unambiguous and behavior-changing. They outline exactly what needs to be accomplished, and when it will be considered as "achieved". Having goals that are consistent with other personal goals as well as organizational goals is also important. If goals are inconsistent, the resulting confusion and incompatibility would like cause the person to do nothing rather than work in different directions.
For more on goal setting, read our articles on Locke’s Goal Setting, which explains the principle of setting SMART goals; Management By Objectives, which details how to align personal goals with those of the organization; Performance Management and KPIs and Performance Agreements.
Finally, challenge is important, due to the observation that we get what we expect. Up to a point, the more you expect from someone, the harder they will generally work. This has been shown time and again, and is explained by the idea of Expectancy Theory: The idea here is that you need to link high effort with high performance, and high performance with a positive outcome. With those two linkages established, people are motivated to work hard to achieve a positive outcome. Read more in our article on Expectancy Theory.
Tip:
Think carefully about the goals you set, and make sure you adapt them to circumstances in a reasonable way. If you're too rigid with your goals, you may motivate members of your team to "cut corners" in order to reach them.
Understanding Individual Differences in Motivation (Questions 5, 9, 10, 11)
Motivational techniques should bring out the best in people. That means they should build on an individual's strengths and minimize his or her weaknesses.
There are certainly some common denominators in motivation, like fair wages, decent working conditions, a sense of camaraderie with co-workers, and a good relationship with one’s supervisor. Abraham Maslow and Frederick Herzberg are two famous motivation theorists who established that even if these sorts of things are not necessarily motivating in themselves, they have to be present in order to even think about enhancing motivation.
However, the assumption in most modern workplaces is that these lower order, "hygiene" factors are being met, and that people are seeking the things that provide real motivation. These are things like challenging work, control, growth opportunities, and recognition for a job well done.
To decide which motivating factors to provide you need to look at the individual employees. Some will be motivated by more time off, while others may prefer to gain status and recognition in the company. Understanding these individual needs is mandatory for building a motivating workplace, and is why question 11 above is a "trick question": if you try to motivate everyone in exactly the same way, you're likely missing plenty of opportunities for motivating individual members of your team.
Meeting peoples' needs, providing challenge, using a variety of rewards, and matching them to the right people are issues discussed in the following articles: Using Maslow's Hierarchy, Herzberg's Motivators and Hygiene Factors, Alderfer's ERG Theory, Theory X and Theory Y, Adam's Equity Theory, and Expectancy Theory.
Providing Rewards and Recognition (Questions 6, 7, 8, 13)
When you know what you want to provide in terms of reward and recognition, it's important to establish an effective system. The primary focus of a reward system is fairness. Both reward and discipline have to be perceived as fairly distributed according to clear guidelines. This is why setting specific performance expectations is so important. ("Fairness" doesn't mean that everyone has the same reward package - it means that differences between people's reward packages need to be clear and understandable.)
It is equally important to make sure you give your team members the tools they need to be successful. If you're setting goals, then you need to make sure that they are attainable, and you do that by providing the necessary support, tools, resources, and training.
It's also important that you get to understand the challenges your team faces. This way you can appreciate the small victories that lead to the major accomplishments. Motivation is all about encouragement and appreciation.
When you are part of the team and not simply an "observer from above" you will have many opportunities to thank people and recognize good work right on the spot. This is a really important factor in successful recognition. You have to be in a position to show or tell people everyday that you appreciate their contributions. Once or twice a year in formal review process is not enough!
To help you understand these key concepts and develop a great reward system, learn to use the following tools: Management By Walking Around, DILO (Day In The Life Of), Expectancy Theory, and "A Bit of Perfume" - Giving Praise.
To develop your skills in motivating othes further, try our The Team Motivation Workbook downloadable PDF. Click here for more.

Key points:

If you want to build a high performance team, then you absolutely have to learn how to motivate team members. Side benefits of this include high levels of team-member job satisfaction, and good staff retention.
You can stimulate high performance through providing interesting and challenging work, helping people set and achieve meaningful goals, and recognizing and rewarding high performance in ways that are valued by each individual.
Making a point of motivating people is a challenge in and of itself. Once you decide you are up to it, however, you too will reap the rewards and benefits. This creates a momentum that will help you and your team achieve great success.

Blake Mouton Managerial Grid


Balancing Task- and People-Oriented Leadership

When your boss puts you in charge of organizing the company Christmas party, what do you do first? Do you develop a time line and start assigning tasks or do you think about who would prefer to do what and try to schedule around their needs? When the planning starts to fall behind schedule, what is your first reaction? Do you chase everyone to get back on track, or do you ease off a bit recognizing that everyone is busy just doing his/her job, let alone the extra tasks you've assigned?
Your answers to these types of questions can reveal a great deal about your personal leadership style.
Some leaders are very task-oriented; they simply want to get things done. Others are very people-oriented; they want people to be happy. And others are a combination of the two. If you prefer to lead by setting and enforcing tight schedules, you tend to be more production-oriented (or task-oriented). If you make people your priority and try to accommodate employee needs, then you're more people-oriented.
Neither preference is right or wrong, just as no one type of leadership style is best for all situations. However, it's useful to understand what your natural leadership tendencies are, so that you can then working on developing skills that you may be missing.
A popular framework for thinking about a leader's 'task versus person' orientation was developed by Robert Blake and Jane Mouton in the early 1960s. Called the Managerial Grid, or Leadership Grid, it plots the degree of task-centeredness versus person-centeredness and identifies five combinations as distinct leadership styles.

Understanding the Model

The Managerial Grid is based on two behavioral dimensions:
  • Concern for People - This is the degree to which a leader considers the needs of team members, their interests, and areas of personal development when deciding how best to accomplish a task
  • Concern for Production - This is the degree to which a leader emphasizes concrete objectives, organizational efficiency and high productivity when deciding how best to accomplish a task.
Using the axis to plot leadership 'concerns for production' versus 'concerns for people', Blake and Mouton defined the following five leadership styles:
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Country Club Leadership - High People/Low Production
This style of leader is most concerned about the needs and feelings of members of his/her team. These people operate under the assumption that as long as team members are happy and secure then they will work hard. What tends to result is a work environment that is very relaxed and fun but where production suffers due to lack of direction and control.
Produce or Perish Leadership - High Production/Low People
Also known as Authoritarian or Compliance Leaders, people in this category believe that employees are simply a means to an end. Employee needs are always secondary to the need for efficient and productive workplaces. This type of leader is very autocratic, has strict work rules, policies, and procedures, and views punishment as the most effective means to motivate employees. (See also our article on Theory X/Theory Y.)
Impoverished Leadership - Low Production/ Low People
This leader is mostly ineffective. He/she has neither a high regard for creating systems for getting the job done, nor for creating a work environment that is satisfying and motivating. The result is a place of disorganization, dissatisfaction and disharmony.

Middle-of-the-Road Leadership - Medium Production/Medium People
This style seems to be a balance of the two competing concerns. It may at first appear to be an ideal compromise. Therein lies the problem, though: When you compromise, you necessarily give away a bit of each concern so that neither production nor people needs are fully met. Leaders who use this style settle for average performance and often believe that this is the most anyone can expect.

Why be middle of the road?
Team Leadership - High Production/High People
According to the Blake Mouton model, this is the pinnacle of managerial style. These leaders stress production needs and the needs of the people equally highly. The premise here is that employees are involved in understanding organizational purpose and determining production needs. When employees are committed to, and have a stake in the organization's success, their needs and production needs coincide. This creates a team environment based on trust and respect, which leads to high satisfaction and motivation and, as a result, high production. (See also our article on Theory Y.)

Applying the Blake Mouton Managerial Grid

Being aware of the various approaches is the first step in understanding and improving how well you perform as a manager. It is important to understand how you currently operate, so that you can then identify ways of becoming competent in both realms.
Step One: Identify your leadership style.
  • Think of some recent situations where you were the leader.
  • For each of these situations, place yourself in the grid according to where you believe you fit. 
Step Two: Identify areas of improvement and develop your leadership skills
  • Look at your current leadership method and critically analyze its effectiveness.
  • Look at ways you can improve. Are you settling for 'middle of the road' because it is easier than reaching for more?
  • Identify ways to get the skills you need to reach the Team Leadership position. These may include involving others in problem solving or improving how you communicate with them, if you feel you are too task-oriented. Or it may mean becoming clearer about scheduling or monitoring project progress if you tend to focus too much on people.
  • Continually monitor your performance and watch for situations when you slip back into bad old habits.
Step Three: Put the Grid in Context
It is important to recognize that the Team Leadership style isn't always the most effective approach in every situation. While the benefits of democratic and participative management are universally accepted, there are times that call for more attention in one area than another. If your company is in the midst of a merger or some other significant change, it is often acceptable to place a higher emphasis on people than on production. Likewise, when faced with an economic hardship or physical risk, people concerns may be placed on the back burner, for the short-term at least, to achieve high productivity and efficiency.
Note:
Theories of leadership have moved on a certain amount since the Blake Mouton Grid was originally proposed. In particular, the context in which leadership occurs is now seen as an important driver of the leadership style used.
And in many situations, the "Team Leader" as an ideal has moved to the ideal of the "Transformational Leader": Someone who, according to leadership researcher Bernard Bass:
  • Is a model of integrity and fairness;
  • Sets clear goals;
  • Has high expectations;
  • Encourages;
  • Provides support and recognition;
  • Stirs people's emotions;
  • Gets people to look beyond their self-interest; and
  • Inspires people to reach for the improbable.
So use Blake Mouton as a helpful model, but don't treat it as an "eternal truth".

Key Points

The Blake Mouton Managerial Grid is a practical and useful framework that helps you think about your leadership style. By plotting 'concern for production' against 'concern for people', the grid highlights how placing too much emphasis in one area at the expense of the other leads to low overall productivity.
The model proposes that when both people and production concerns are high, employee engagement and productivity increases accordingly. This is often true, and it follows the ideas of Theories X and Y, and other participative management theories.
While the grid does not entirely address the complexity of "Which leadership style is best?", it certainly provides an excellent starting place to critically analyze your own performance and improve your general leadership skills.
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In the next article, we look at the key issue of leadership motivation. Are you sufficiently motivated to lead to be a good leader? Find out by clicking "Next article" below. Other relevant destinations are shown in the "Where to go from here" list underneath.
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