Social CRM - Designing the Next Big Thing Hello, Customer relationship management (CRM) systems are morphing into "Social" customer relationship management systems.
The term, "Social CRM," has finally been accepted by most experts for the next generation CRM systems, but how should we explain it to the rest of the company and what features should be included?
This short online conversation will give you a chance to influence developers of Social CRM systems that will work for your company. What would you do if you were the developer?
You will be able to see the unedited comments of others, agree (or disagree) with them and add your own ideas. Just to help define those who drive the conversation about the top ideas, there are also a couple of closed-ended segmentation questions.
If you are not able to see the image, Click here to join the conversation. Your opinion is important even if you don't know much about customer relationship management.
Thank you giving these developers your candid feedback.As usual, I will close the loop with you in a few days regarding the results.
Randy
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